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Archief voor: mei, 2012

Microsoft Launches Office 365 for Government

donderdag, 31 mei 2012 16:28 Geschreven door jpko 0 Reacties


Graag wil de redactie dit artikel van crm-daily.com met je delen

“There’s a new Microsoft cloud with Uncle Sam’s name on it. On Wednesday, Microsoft announced a version of its Office 365 cloud-based suite specifically designed for governmental use. Office 365 is the online version of the venerable Office productivity suite”



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Zurmo’s Game-Face Aims To Make CRM Fun and Boost Usage

donderdag, 31 mei 2012 14:53 Geschreven door jpko 0 Reacties


Lees hier het meest recente artikel van crm-daily.com.

“There’s customer relationship management and there’s games, right? Not for an open-source project called Zurmo, which believes the two belong together. On Wednesday, Zurmo announced Beta release 0.6.6 of its CRM application, which includes the first phase of “gamification” and a new user interface. “



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FTC Eyes Social-Media Ads with Perks

donderdag, 31 mei 2012 14:48 Geschreven door Redactie CRMdirectory.nl 0 Reacties


Graag wil de redactie dit artikel van crm-daily.com met je delen

“Do they really, really like you on Facebook? Or did they click the “like” button because they got something? The Federal Trade Commission holds a workshop [that] will look at how companies should disclose incentives on social-media “platforms that allow only short messages or a simple sign of approval,” says FTC advertising practices chief Mary Engle Incentives for consumers to “like” companies on Facebook fall into a “gray area” that depends on whether the number of likes a company has influences consumers in choosing their products, Engle says”



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Ontsluit uw SAP klantgegevens met Microsoft CRM

woensdag, 30 mei 2012 22:00 Geschreven door Redactie CRMdirectory.nl 0 Reacties


Lees meer over het event:
Ontsluit uw SAP klantgegevens met Microsoft CRM

Bron: CustomerTalk.nl, 2012-05-30 22:00:00

VoIP Call Centers Adding Social-Media Functionality

woensdag, 30 mei 2012 18:54 Geschreven door Redactie CRMdirectory.nl 0 Reacties


Lees hier het meest recente artikel van crm-daily.com.

“Voice-over-Internet-Protocol (VoIP) call-center platforms are going social. According to a new report, new social-media features and functions are being added by makers of the platforms in order to draw on social networking benefits and to support the move toward mobile devices. The report, called VoIP Call Centers Adapt to a BYOD [bring your own device] World, is from Heavy Reading IP Services Insider, a subscription research service of research firm Heavy Reading. “



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