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“There’s a new Microsoft cloud with Uncle Sam’s name on it. On Wednesday, Microsoft announced a version of its Office 365 cloud-based suite specifically designed for governmental use. Office 365 is the online version of the venerable Office productivity suite”
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“There’s customer relationship management and there’s games, right? Not for an open-source project called Zurmo, which believes the two belong together. On Wednesday, Zurmo announced Beta release 0.6.6 of its CRM application, which includes the first phase of “gamification” and a new user interface. “
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“Do they really, really like you on Facebook? Or did they click the “like” button because they got something? The Federal Trade Commission holds a workshop [that] will look at how companies should disclose incentives on social-media “platforms that allow only short messages or a simple sign of approval,” says FTC advertising practices chief Mary Engle Incentives for consumers to “like” companies on Facebook fall into a “gray area” that depends on whether the number of likes a company has influences consumers in choosing their products, Engle says”
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“Voice-over-Internet-Protocol (VoIP) call-center platforms are going social. According to a new report, new social-media features and functions are being added by makers of the platforms in order to draw on social networking benefits and to support the move toward mobile devices. The report, called VoIP Call Centers Adapt to a BYOD [bring your own device] World, is from Heavy Reading IP Services Insider, a subscription research service of research firm Heavy Reading. “