Categorie: CRM Technologie

Business Analytics

vrijdag, 11 november 2011 13:12 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Business Analytics: The Next Level of CRM Success

View more presentations from Darren Cunningham

Wanneer data opgeslagen wordt is het belangrijk om data zo op te slaan dat elke afdeling de voor hen relevante datarapportages uit kan krijgen. Of beter nog, directe antwoorden!

Data warehousing

vrijdag, 11 november 2011 12:19 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Sound Data Quality for CRM

View another webinar from divyamalik

In deze presentatie van Oracle wordt het nut van kwalitatief goede data en beheer van data aangestipt. Verkeerd bijhouden van data kost bedrijf 10% tot 20% van de omzet.

CRM gebruiken met datamining technieken

vrijdag, 11 november 2011 11:54 Geschreven door Redactie CRMdirectory.nl 0 Reacties

How to apply CRM using data mining techniques.

View more presentations from customersforever

Overzicht CRM-pakketten

vrijdag, 04 november 2011 12:40 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Softwarepakket	Type	Omschrijving	Pakketten	Prijzen	Voorwaarden
Abcrm	Closed-source	Marketingmanagement, contractbeheer, verkoopmanagement, rapportagetools	Gratis OnDemand	€0 – €15 p.m.	Per gebruiker
ADAPT! CRM	Closed-source	Marketingmanagement, contractbeheer, verkoopmanagement, rapportagetools
Adecon Manager	Closed-source	Marketingmanagement, contractbeheer, projectmanagement, verkoopmanagement, rapportagetools, enterprise documents, financieel management
AFAS CRM	Closed-source	Marketingmanagement, contractbeheer, verkoopmanagement, rapportagetools
Alexion CRM	Closed-source	Marketingmanagement, projectmanagement, verkoopmanagement, rapportagetools, enterprise documents	Basic Business Professional Premium	€0 – €150	Per gebruiker
Amyyon	Closed-source	Marketingmanagement, contractbeheer, verkoopmanagement, rapportagetools, financieel management
Appenta	Closed-source	Marketingmanagement, contractbeheer, verkoopmanagement, rapportagetools, financieel management, klantcontact		v.a. €2500
Archie CRM	Closed-source	Marketingmanagement, projectmanagement, verkoopmanagement, rapportagetools, enterprise documents	Standaard Premium	v.a. €50	Per gebruiker
AssuPortal	Open-source	Marketingmanagement, projectmanagement, verkoopmanagement, financieel management, enterprise documents		€ 0
Axxerion	Closed-source	Ordermanagement, inkoopmanagement, projectmanagement, verkoopmanagement, marketingmanagement, enterprise documents, productiemanagement, voorraadbeheer, rapportagetools
Care Assist ERP	Closed-source	Voorraadbeheer, relatiebeheer
Charibase	Closed-source	Relatiebeheer, contractmanagement, marketingmanagement, rapportagetools, financieel management
Commence	Closed-source	Marketingmanagement, projectmanagement, verkoopmanagement, rapportagetools, enterprise documents	Start Essentials Premium	v.a. $20 p.m.	Per gebruiker
Compiere	Open-source	Ordermanagement, inkoopmanagement, projectmanagement, verkoopmanagement, marketingmanagement, enterprise documents, productiemanagement, voorraadbeheer, rapportagetools
ConcourseSuite	Open-source	Marketingmanagement, customer support, enterprise documents, rapportagetools	Small Medium Large	$99 -$399 p.m.	Geen limiet
CONTACT CRM (automotive)	Closed-source	Verkoopmanagement, voorraadbeheer, marketingmanagement, customer support, enterprise documents, rapportagetools, rapportagetools	Desktop ASP versie
ContactManager	Closed-source	Marketingmanagement, projectmanagement, verkoopmanagement, rapportagetools, enterprise documents, contactbeheer, financieel management
Covide CRM	Closed-source	Marketingmanagement, relatiebeheer, verkoopmanagement, rapportagetools	Covide Online Covide CRM	€20 – €30 p.m.	Per gebruiker
DirectManager	Closed-source	Marketingmanagement, verkoopmanagement, projectmanagement, rapportagetools	Free Commitment Pay as you go	€0 – €65 p.m.	Per gebruiker
Efficy CRM	Closed-source	Ordermanagement, inkoopmanagement, projectmanagement, verkoopmanagement, marketingmanagement, productiemanagement, voorraadbeheer, rapportagetools
Exact	Closed-source	Leveranciermanagement, marketingmanagement, verkoopmanagement, customer support, enterprise documents, rapportagetools	Synergy Campaigner Globe
FIQAS	Closed-source	Marketingmanagement, projectmanagement, verkoopmanagement, rapportagetools, enterprise documents, contactbeheer, voorraadbeheer	Adapt CRM Adapt CRM+
Goldmine	Closed-source	Marketingmanagement, verkoopmanagement, projectmanagement, rapportagetools, customerm support	Goldmine Nimble
IN2CRM	Closed-source	Marketingmanagement, verkoopmanagement, projectmanagement, rapportagetools, customerm support	Office Business Enterprise
Logicworks CRM	Closed-source	Contractbeheer, marketingmanagement, verkoopmanagement, customer support, enterprise documents, projectmanagement, rapportagetools	Standaard Professional Enterprise	€19 – €50 p.m.	Per gebruiker
Maximizer CRM	Closed-source	Marketingmanagement, verkoopmanagement, rapportagetools, klantcontact	Entrepreneur Team Group Enterprise	v.a. €160 p.j.	Per gebruiker
MS Dynamics CRM	Closed-source	Marketingmanagement, supportbeheer, enterprise documents, rapportagetools	Enterprise Campus	v.a. €31 p.m.	Per gebruiker
NetSuite CRM+	Closed-source	Leveranciermanagement, marketingmanagement, verkoopmanagement, customer support, enterprise documents, projectmanagement, rapportagetools
Oracle CRM On Demand	Closed-source	Leveranciermanagement, marketingmanagement, verkoopmanagement, customer support, enterprise documents, projectmanagement, rapportagetools, prijsmanagement
Perfectview	Closed-source	Leveranciermanagement, marketingmanagement, verkoopmanagement, customer support, enterprise documents, projectmanagement, rapportagetools	Solo Soloplus Team2 Team5	€0 – €400 p.j.
Planbase CRM	Closed-source	Relatiebeheer, contractmanagement, marketingmanagement, rapportagetools
Prophet CRM	Closed-source	Verkoopmanagement, marketingmanagement, rapportagetools	OnDemand Personal Advanced Premium	$19 – $300 p.m.	Geen limiet
Prospectsoft CRM	Closed-source	Marketingmanagement, customer support, enterprise documents, rapportagetools	Easy Professional Enterprise
SAGE CRM	Closed-source	Marketingmanagement, verkoopmanagement, rapportagetools, klantcontact
Salesforce	Closed-source	Marketingmanagement, customer support, enterprise documents, rapportagetools	Professional Enterprise Unlimited	v.a. €70 p.m.	Per gebruiker
Salesmanager CRM	Closed-source	Verkoopmanagement, marketingmanagement, rapportagetools
SAP	Closed-source	Marketingmanagement, customer support, enterprise documents, rapportagetools
Scope CRM	Closed-source	Marketingmanagement, customer support, enterprise documents, rapportagetools	Enterprise CRM via ASP
Smart CRM	Closed-source	Marketingmanagement, customer support, rapportagetools
Sofon CRM	Closed-source	Leveranciermanagement, marketingmanagement, customer support, enterprise documents, rapportagetools
SplendidCRM	Open-source		Community Professional Enterprise	$10 – $480 p.m.	Per gebruiker
STB CRM	Closed-source	Relatiebeheer, contractmanagement, marketingmanagement, rapportagetools
SugarCRM	Open-source	Marketingmanagement, verkoopmanagement, rapportagetools, klantcontact, synchroniseren offline clients	Professional Enterprise	$360 – $720 p.j.	Per gebruiker
Superoffice CRM	Closed-source	Marketingmanagement, verkoopmanagement, rapportagetools, klantcontact	Standard Professional	v.a. €37 p.m.	Per gebruiker
Update CRM	Closed-source	Ordermanagement, inkoopmanagement, projectmanagement, verkoopmanagement, marketingmanagement, enterprise documents, productiemanagement, voorraadbeheer, rapportagetools, social CRM, klantcontact	Revolution Seven
Vtiger	Open-source	Verkoopamanagement, voorraadbeheer, marketingmanagement, customer support, rapportagetools		$12 – $450 p.m.	Per gebruiker
Winris CRM	Closed-source	Marketingmanagement, verkoopmanagement, rapportagetools, klantcontact
Xgram	Closed-source	Marketingmanagement, verkoopmanagement, rapportagetools
ZOHO	Closed-source	Marketingmanagement, relatiebeheer, verkoopmanagement, rapportagetools	Gratis Professional Enterprise	€0 – €25 p.m.	Geen limiet

CRM voor het MKB – Marten Vambersky

donderdag, 03 november 2011 09:24 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Customer Relationship Management is eigenlijk niets anders dan de klant en zijn behoeften centraal stellen. In de woorden van Peter Drucker: ‘Make customers, keep customers en maximize customer profitability’.

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