BMC Debuts Remedy 9 for ‘People-Centered’ IT Management

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“Remedy Service Management 9.0, the new IT service management (ITSM) platform from BMC, is designed to provide both IT managers and end users with a more intuitive, consumer-type experience. BMC announced the release of the new platform, which it claims can boost IT productivity by up to 75 percent, earlier this month. BMC said the Remedy 9 platform provides a Smart Reporting feature for IT professionals that delivers custom reports, dashboards and user-friendly interfaces for “better, faster decisions.” For end users in the enterprise, Remedy 9 offers MyIT for cloud-based service management and self service. “