Kodak’s E-Mail Management Platform Speeds Call Center Response

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“A picture may be worth a thousand words, but Kodak is hoping its new e-mail management platform can help enterprises analyze millions of messages. The goal is to help contact centers improve their response times to customer service requests by aggregating and analyzing information that may be sent through a variety of channels, including by phone, e-mail, and social media platforms. The new platform, known as the Kodak Info Insight Platform, is part of the companyEUs new Alaris Information Management division. “