Social CRM Dramatically Expands Customer Insight

Lees hier het meest recente artikel van crm-daily.com.

“”The integration of Social Media and CRM technology has created the entirely new EUSocial CRMEU marketplace that is forecasted to grow to more than a $9 billion global market by 2018,” according to Barton Goldenberg, Founder & President of ISM, Inc. and author of the new book The Definitive Guide to Social CRM (ISBN — 10: 0-13-413390-0) that will be published by Pearson on March 20. Orders can be placed at www.ismguide.com/book”