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“When Gartner’s team of industry analysts replaced their report on the “Magic Quadrant for CRM Customer Service Contact Centers” with the “Magic Quadrant for the CRM Customer Engagement Center” in May, it turned quite a few heads. Why the change from focusing on “Contact Centers” to focusing on “Customer Engagement Centers””
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“Madison Avenue is quickly morphing into Digital Drive. Technological advances have changed everything from where consumers watch TV to how they buy holiday gifts. “
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“The Syrian Electronic Army (SEA) is at it again. Reuters is the latest victim of the hactivist group that has been terrorizing social media accounts of news organizations that report news it doesn’t like”
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“The $35.1 billion monster merger that Omnicom and Publicis announced Sunday could send rumblings throughout the digital-advertising landscape. While Google is the world’s biggest digital-ad network — and Facebook now is showing encouraging gains in mobile ads — the specter of OmniPub, as some call it, could eventually change all that. The combined company, to be called Publicis Omnicom Group, would create the world’s biggest provider of advertising. “
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“Amazon.com Inc. says it is adding 7,000 jobs in 13 states, beefing up staff at the warehouses where it fills orders, and in its customer service division”