Graag wil de redactie dit artikel van crm-daily.com met je delen
“NICE Systems is staying on the cutting-edge with its latest offering: Contact Center Video Recording. The new solution, which combines the company’s real-time audio capture tech with video surveillance for security, helps monitor the quality of service being provided by video-enabled contact centers. Specifically, NICE Video Recording lets organizations monitor agent performance so they can provide coaching as needed. “
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