Archief voor: augustus, 2013

Wading Through the Ultra-Competitive CRM Market

donderdag, 29 augustus 2013 11:43 Geschreven door jpko 0 Reacties

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“So you want to choose a platform for customer relationship management (CRM) — one that will help automate repetitive sales tasks and ultimately boost sales and customer satisfaction. The question is, “Where do you begin?” Fortunately, Gartner’s recently released ‘Magic Quadrant for Sales Force Automation’ (SFA) offers a wealth of comparative data that can help you narrow down your choices, especially with so many newcomers to the market. “

Delta Attendants Handle In-Flight Orders with MS Dynamics

woensdag, 28 augustus 2013 19:55 Geschreven door jpko 0 Reacties

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“A new tool for processing meal orders is flying at Delta Air Lines. The transactions are conducted by flight attendants using a Windows Phone connected to Microsoft Dynamics for Retail”

Customer-Service Jobs Slashed at Sprint

woensdag, 28 augustus 2013 19:53 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“Sprint is eliminating about 800 customer service jobs because fewer people are calling its centers, the company said Tuesday. “

Illegal Robocalls Vary by State, Hard To Trace

woensdag, 28 augustus 2013 14:31 Geschreven door jpko 0 Reacties

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“At least once a day, Carole Sanfilippo gets a telemarketing call, despite having registered her phone number on the national Do Not Call registry three years ago. Sanfilippo, of Cathedral City, Calif., has complained to the Federal Trade Commission about unsolicited calls, which she said are more frequent than before she was on the registry. “I think it’s actually worse,” she said”

VMworld Raises Big-Picture I.T. Questions

dinsdag, 27 augustus 2013 16:59 Geschreven door jpko 0 Reacties

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“At this week’s VMworld in San Francisco, the key annual event about virtualization and the cloud put on by VMware, lots of big-picture questions have emerged for enterprise technology pros to mull over. “

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