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Archief voor: februari, 2013

Contact Centers Can Earn ‘Employer of Choice’ Certification

donderdag, 28 februari 2013 18:17 Geschreven door Redactie CRMdirectory.nl 0 Reacties


Graag wil de redactie dit artikel van crm-daily.com met je delen

“The Contact Center Association and CCEOC Inc. “



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Salesforce Service Cloud Mobilizes for Reps on the Go

donderdag, 28 februari 2013 14:50 Geschreven door jpko 0 Reacties


Graag wil de redactie dit artikel van crm-daily.com met je delen

“Salesforce said Tuesday it was “doubling down” on mobile with the release of new features for its Service Cloud software-as-a-service platform that are specifically designed for customers using smartphones and tablets. The new Service Cloud Mobile offers chat, communities, and co-browsing for Apple and Android devices, including the Amazon Kindle. Service Cloud is Salesforce’s platform for customer service, encompassing contact center, self-service communities and social media”



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EMC, Intel, Hortonworks Hoop Up Hadoop

woensdag, 27 februari 2013 15:49 Geschreven door Redactie CRMdirectory.nl 0 Reacties


Lees hier het meest recente artikel van crm-daily.com.

“There’s plenty of hoopla about Hadoop this week as three new solutions come to market. EMC, Hortonworks and Intel have all announced new Hadoop products. An open-source framework for storing and processing large volumes of diverse data on a scalable cluster of servers, Hadoop has rapidly emerged as the preferred solution for Big Data analytics applications”



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MaintenanceNet, Panasonic Team for Contract Visibility

dinsdag, 26 februari 2013 19:00 Geschreven door Redactie CRMdirectory.nl 0 Reacties


Lees hier het meest recente artikel van crm-daily.com.

“MaintenanceNet, Inc. today announced it has implemented a comprehensive, cloud-based service contract management platform for Panasonic System Communications Company of North America, which is the primary B2B technology solutions division of Panasonic Corporation of North America, the principal North American subsidiary of Panasonic Corporation. Panasonic, a leader in delivering technology solutions for government, enterprise, SMB (small to midsize business) and many other vertical markets, utilizes a channel-based route to market in which products are offered to end users through reseller partners, who in turn order via authorized distribution partners”



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gen-E Advances Service Desk IT Process Automation

dinsdag, 26 februari 2013 18:53 Geschreven door jpko 0 Reacties


Lees hier het meest recente artikel van crm-daily.com.

“gen-E, a global IT process automation (ITPA) software company, has released new Guided Workflow, Knowledge Lifecycle Management and Decision Automation features for its Resolve family of collaborative operations-driven ITPA software solutions. The announcement was made at the Pink Elephant ITSM Conference & Exhibition, held earlier this month in Las Vegas. The new Resolve features accelerate self-service capabilities and project timelines for the enterprise service desk while enriching IT service management (ITSM) initiatives by expediting automation building processes for change and release management and other core tasks”



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