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“Customers and brick-and-mortar businesses have been using Foursquare to connect to each other. On Tuesday, the company released a Foursquare for Business app so that, in addition to managing that relationship from their computers, business managers can now do so from their smartphones. “
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“Genesys, a leading provider of customer service and contact center solutions, today announced it has signed a definitive agreement to acquire UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications. The acquisition accelerates Genesys’ delivery of a complete workforce optimization (WFO) solution and strengthens the company’s integrated suite of contact center applications. “
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“Facebook’s disappointing results in the display advertising business have now led to its efforts to become a search engine, called Graph Search. “
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“It’s Data Privacy Day, a day when the world seeks to draw attention to how important it is to preserve online privacy and security. “
